clybet is committed to protecting the personal data of all users. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you hold in relation to it.
Summary: clybet collects only the data necessary to operate your account, process transactions, and comply with our regulatory obligations. We do not sell your personal data to third parties for marketing purposes. You have the right to access, correct, and request deletion of your data at any time by contacting our support team.
1.1 This Privacy Policy ("Policy") applies to all personal data processed by the operator of the clybet platform ("clybet", "we", "us", "our") in connection with the operation of clybet.org and all associated services.
1.2 By registering an account or using any feature of the clybet Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.3 clybet's data processing activities are conducted in accordance with the international privacy standards applicable under our licensing framework and, where relevant, the principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA). Nothing in this Policy shall be construed as providing legal advice to individual users regarding their rights under Malaysian law. Users are encouraged to seek independent legal advice where appropriate.
2.1 Registration and Identity Data. When you create a clybet Account, we collect your full name, date of birth, residential address, email address, phone number, and username. Where identity verification is required, we may also collect a copy of your government-issued identification document (e.g., MyKad, passport) and a selfie or other proof-of-life confirmation.
2.2 Financial Data. We collect data relating to your payment methods (including your Touch n Go eWallet identifier, Boost account reference, bank account details, and FPX transaction references), deposit and withdrawal amounts, transaction timestamps, and balance history. We do not store full card numbers or full banking credentials — only the minimum reference data required to process transactions.
2.3 Betting and Gaming Activity Data. We collect a full record of all bets, wagers, casino sessions, and game interactions conducted through your clybet Account, including stake amounts, odds, outcomes, and session durations.
2.4 Technical and Device Data. We automatically collect IP address, browser type, operating system, device identifier, referring URL, and session activity data when you access the Platform. This data is used for security monitoring, fraud detection, and platform optimisation.
2.5 Communications Data. If you contact clybet via live chat, email, or any other channel, we retain a record of that communication, including its content and any attachments, for audit, training, and dispute resolution purposes.
2.6 Responsible Gaming Data. We maintain records of any responsible gaming preferences you set within your Account, including deposit limits, self-exclusion periods, and cooling-off requests. This data is retained for regulatory compliance purposes and to prevent circumvention of self-exclusion.
clybet collects personal data through the following means:
clybet processes your personal data for the following purposes:
5.1 Contractual necessity. The majority of processing activities described in Section 4 are necessary for the performance of the contract between clybet and you (i.e., the operation of your Account). Without this processing, clybet cannot provide the services.
5.2 Legal obligation. Certain processing activities — including KYC/AML checks, age verification, responsible gaming record-keeping, and data retention — are required by law or by the conditions of clybet's operating licence.
5.3 Legitimate interests. Fraud detection, security monitoring, Platform analytics, and internal audit activities are conducted on the basis of clybet's legitimate interest in operating a secure and compliant platform. Where processing is based on legitimate interests, we balance those interests against your rights and freedoms and will not proceed where your interests override ours.
5.4 Consent. Where we send you optional marketing communications, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
6.1 clybet does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes.
6.2 We share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.3 All third-party processors engaged by clybet are contractually required to implement appropriate technical and organisational measures to protect personal data and to process data only on clybet's documented instructions.
7.1 clybet retains personal data for as long as your Account remains active, plus an additional period required to meet our regulatory obligations. For most Account data, this means a minimum of five years following Account closure, in line with standard AML record-keeping requirements.
7.2 Self-exclusion records are retained for the duration of the exclusion period and for a further period as required to prevent re-registration. Marketing preference records are retained until consent is withdrawn, after which they are retained for a short period solely to document the withdrawal of consent.
7.3 Technical logs are retained for security and fraud investigation purposes for a period of up to 12 months unless a longer retention period is required in connection with an ongoing investigation or legal proceeding.
8.1 clybet implements industry-standard technical and organisational security measures, including 256-bit SSL/TLS encryption for all data in transit, encrypted storage for personal and financial data at rest, role-based access controls limiting staff access to personal data to those with a need to know, and regular security audits and vulnerability assessments.
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, clybet will notify the relevant supervisory authority within the timeframes required by applicable law and will notify affected users without undue delay where required.
8.3 You are responsible for maintaining the security of your own clybet Account credentials. clybet will never ask you to disclose your password via email, live chat, or any other channel.
9.1 clybet uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, detect fraud, and analyse usage patterns. The categories of cookies we use are:
9.2 You can control analytical and preference cookies via your browser settings. Disabling strictly necessary cookies will impair the functionality of the Platform.
Subject to applicable law and the conditions of our licensing framework, you have the following rights in relation to your personal data held by clybet:
To exercise any of the above rights, contact the clybet support team via live chat or email at [email protected]. We will respond within 30 days of receiving a verified request.
11.1 The clybet Platform is strictly restricted to persons aged 21 and above. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.
11.2 If you believe that a person under 21 has registered an Account or provided personal data to clybet, please contact us immediately at [email protected].
12.1 clybet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered users via email and/or a prominent notice on the Platform before taking effect.
12.2 Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. The current version is always available on this page at clybet.org/privacy-policy.
For all privacy-related enquiries, data subject access requests, or concerns about how clybet handles your personal data, please contact us:
We aim to acknowledge all privacy enquiries within 2 business days and to provide a substantive response within 30 calendar days.
All data transmitted to and from the clybet Platform is encrypted using industry-standard 256-bit SSL/TLS. Your personal and financial data is never transmitted in plain text.
clybet does not sell, rent, or trade your personal data to any third party for independent marketing or commercial purposes. Your data serves your account — nothing more.
Access, correct, or request deletion of your clybet account data at any time. Data subject requests are acknowledged within 2 business days and resolved within 30 days.
clybet retains only the minimum reference data required to process your Touch n Go eWallet, Boost, FPX, or bank transactions. Full credentials are never stored on the Platform.
Account data is retained for the minimum period required by our licensing authority's AML obligations — typically five years post-closure. Data is securely deleted thereafter.
In the event of a data breach affecting your personal data, clybet will notify you and the relevant supervisory authority within the timeframes required by applicable law.
Our support team is available around the clock to assist with privacy enquiries, data access requests, and account questions. Alternatively, log in to your clybet account to manage your data preferences directly.
21+ only. Please gamble responsibly.